Cookie Policy for House Removals
This Cookie Policy explains how our House Removals and home removals platforms use cookies and similar technologies when you interact with our moving house services. Understanding cookies helps you make informed choices about privacy while booking removal services or browsing information about moving home.
Cookies are small text files placed on your device to remember preferences, improve site functionality and secure sessions. We use cookies for essential operation, analytics to measure performance, and marketing to tailor relevant offers. These cookies support both our house moving guidance content and the practical aspects of a removal company booking process.
Below is an overview of the main cookie types we use across our removal services site:
- Essential cookies — required to run core features such as session management, booking steps and security checks for house removal services.
- Analytics cookies — used for performance monitoring and to aggregate anonymised statistics about how users navigate moving house pages and quote tools.
- Marketing cookies — used to present relevant offers and measure the effectiveness of promotions for removal services and home removals campaigns.
Essential cookies are strictly necessary for the website to function. They enable critical actions such as storing your session while you build a removal booking, protecting form submissions and maintaining secure logins. Without these cookies, key features of our house removal services may not operate correctly.
Analytics and Performance Monitoring
We use analytics cookies to perform performance monitoring — tracking page load times, error rates, navigation flows and resource performance so we can continually improve the user experience for customers arranging a move. Data gathered is generally aggregated and anonymised, helping our removal company teams identify slow pages, improve quote accuracy and reduce friction in the moving house process.Performance monitoring information helps our teams prioritise technical fixes and service enhancements for both local and long-distance house removals. These cookies do not collect personal identifiers; instead they measure trends and usage patterns that inform product decisions.
User Control and Managing Cookies
You have choices about how cookies are used. Most browsers let you block or delete cookies through settings. You can choose to disable analytics and marketing cookies while still allowing essential cookies needed for booking and security. For granular control, use the cookie preferences tool presented on first visit to the site.
If you opt out of analytics cookies, performance monitoring for moving house pages will be reduced and we may be less able to detect page errors or slow load issues impacting the removal services experience. Opting out of marketing cookies will limit personalised advertising but will not prevent essential functionality.
Data retention and third parties: some cookies are set by trusted third-party analytics and advertising partners. We work with providers who follow industry standards for data protection. Retention periods vary by cookie — session cookies expire when the browser closes; persistent cookies may remain for months. For performance reasons, anonymised analytics cookies may persist to allow trend analysis for future improvements to our house moving tools.
Security and privacy are priorities. We implement technical safeguards to protect cookie data used for authentication and session integrity on our removal services platform. We do not use cookies to collect sensitive personal data without explicit consent.
We may update this Cookie Policy from time to time to reflect changes in technology or regulatory requirements affecting house removals and removal company digital services. Substantive changes will be communicated where applicable and reflected in the policy versioning.
Summary: Cookies help make our house removals site secure, usable and faster. Analytics cookies support performance monitoring so our moving services work reliably, and marketing cookies help us show relevant information. Manage your cookie preferences at any time through your browser or the cookie settings prompt.